Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas farther out. Prices do not include sales tax.
Q: Do you deliver to other cities?
A: Yes, however there may be a delivery charge for cities further out from the warehouse. If your city is not listed, it doesn't mean that we can't deliver. Call the office to discuss what you are looking to rent and we can give you some options.
Q: Does the standard 4 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play. We arrive after the pick up time as well. You will actually have the unit longer than the 4 hour period, but due to scheduling issues we use a standard 4 hour time to make sure we are on time for every event. Haven't ever been late for an event and don't plan to be.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours or more in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q: We´ve rented some really dirty inflatables from other companies in the past. Are they always that dirty?
A: No. The inflatable should be clean when you get it. Party Hopper Rentals cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer and light duty cords risk popping the circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a resonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash or Credit Cards (Visa, MasterCard, and Discover). If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: Under the event that you need to cancel for unforseen circumstances you will be fully refunded as long as the you cancel more than 15 days prior to the event. Cancellations 2-14 days prior to the event will be credited a rain check good for 1 year from the cancellation date. No refunds or rain checks will be given for the day of or the day prior cancellations with exception of weather cancellations covered below.
Q. What is your weather cancellation policy?
A. Sometimes the weather doesn't cooperate and the event may need to be rescheduled or cancelled. Every attempt will be made to reschedule or set up indoors when weather becomes an issue. Party Hopper Rentals does not set up in the rain for safety reasons. When the weather forecast predicts percipitation of greater than 50% a represenative from Party Hopper Rentals may need to cancel or reschedule the event. Any cancellations due to Party Hopper Rentals will result in any funds above the deposit being refunded and a rain check issued for the deposit good for up to one year from the date of the cancellation.
Q: Do you require a deposit?
A: Yes, orders require a 12.5% Credit Card deposit. The are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a raincheck that is good for 1 year. Orders above $400 require a 50% deposit.
Q: How big are the inflatables?
A: Most of our inflatables are 15´x15' or larger, which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big inflatables? Any special requirements?
A: Check the requirements listed with each inflatable. Also, make sure you have at least a 4´ access to the area where it will be set up. Some inflatables can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will cut through the vinyl inflatables.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Write: PartyHopperRentals.com, 919-323-2363